Case Study: Emergency Notification

When SWN Communications, Inc., one of the world's largest Emergency Notification and Incident Management companies, wanted to bring their telecom services in-house in order to increase call quality and have more control over their telephone notification applications, they met with a wide range of vendors. With over one million contact points from some of the largest companies and government agencies in the world, including Walmart, USPS, Pfizer, AXA, and many others from the Global 1000, it was critical to make the right choice.

After a detailed analysis, they decided that Vonlink's MediaLogic Platform was the right choice because it:

Enables in-house VoIP and video application development;
Allows their .NET developers to write VoIP and video applications using Visual Studio.NET
Provides access to source code, allowing developers to create a solution that is highly integrated with their internal software;
Scales easily - as more capacity is required, they can simply add more servers;
Lowers telecom costs, eliminating large, ongoing VoiceXml application service fees;
Provides access to raw call audio, which, coupled with advanced voicemail detection algorithms, is a critical feature in emergency notification (and unavailable through VoiceXML).

Moving to Vonlink has allowed this company to reduce expenses, increase call quality and throughput, and add differentiating features.